{"id":9932,"date":"2026-03-27T19:28:23","date_gmt":"2026-03-27T18:28:23","guid":{"rendered":"https:\/\/arc-guides.com\/docs\/prism\/support\/capitalisation-documentation-et-gouvernance-long-terme\/structurer-la-boucle-de-capitalisation\/"},"modified":"2026-05-31T23:08:56","modified_gmt":"2026-05-31T21:08:56","slug":"structurer-la-boucle-de-capitalisation","status":"publish","type":"docs","link":"https:\/\/arc-guides.com\/en\/docs\/prism\/support\/capitalisation-documentation-et-gouvernance-long-terme\/structurer-la-boucle-de-capitalisation\/","title":{"rendered":"Structurer la boucle de capitalisation"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9932\" class=\"elementor elementor-9932\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad617b gratuit e-flex e-con-boxed e-con e-parent\" data-id=\"2ad617b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5b426 elementor-widget elementor-widget-heading\" data-id=\"3d5b426\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comment transformer chaque incident en apprentissage ? La boucle de capitalisation.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-266f99a elementor-widget elementor-widget-text-editor\" data-id=\"266f99a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre support tourne. Les tickets arrivent, sont qualifi\u00e9s, r\u00e9solus. Mais \u00e0 la fin du mois, vous remarquez que les 5 m\u00eames types d&rsquo;incidents reviennent depuis 6 mois \u2014 la m\u00eame question sur les imports EDI, la m\u00eame erreur de saisie, la m\u00eame demande de r\u00e9initialisation de mot de passe. Vos \u00e9quipes traitent et retraitent les sympt\u00f4mes sans jamais s&rsquo;attaquer aux causes. Bienvenue dans la machine \u00e0 incidents perp\u00e9tuels. La boucle de capitalisation est ce qui transforme cette machine en moteur d&rsquo;am\u00e9lioration continue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comment transformer chaque incident en apprentissage ? La boucle de capitalisation. Votre support tourne. Les tickets arrivent, sont qualifi\u00e9s, r\u00e9solus. Mais \u00e0 la fin du mois, vous remarquez que les 5 m\u00eames types d&rsquo;incidents reviennent depuis 6 mois \u2014 la m\u00eame question sur les imports EDI, la m\u00eame erreur de saisie, la m\u00eame demande de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":9906,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9932","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/0c2aafc4a6ee828f15bf75045e5800fa350ef565a52c3d335cd320e665102b53?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/comments?post=9932"}],"version-history":[{"count":4,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9932\/revisions"}],"predecessor-version":[{"id":10468,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9932\/revisions\/10468"}],"up":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9906"}],"wp:attachment":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/media?parent=9932"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_tag?post=9932"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_badge?post=9932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}