{"id":9930,"date":"2026-03-27T19:28:13","date_gmt":"2026-03-27T18:28:13","guid":{"rendered":"https:\/\/arc-guides.com\/docs\/prism\/support\/capitalisation-documentation-et-gouvernance-long-terme\/construire-et-maintenir-la-base-de-connaissances\/"},"modified":"2026-05-31T23:08:56","modified_gmt":"2026-05-31T21:08:56","slug":"construire-et-maintenir-la-base-de-connaissances","status":"publish","type":"docs","link":"https:\/\/arc-guides.com\/en\/docs\/prism\/support\/capitalisation-documentation-et-gouvernance-long-terme\/construire-et-maintenir-la-base-de-connaissances\/","title":{"rendered":"Construire et maintenir la base de connaissances"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9930\" class=\"elementor elementor-9930\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c64cb1b gratuit e-flex e-con-boxed e-con e-parent\" data-id=\"c64cb1b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5192b6a elementor-widget elementor-widget-heading\" data-id=\"5192b6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comment b\u00e2tir une base de connaissances ERP qui vit (et qui n'est pas un cimeti\u00e8re de docs) ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37f49b5 elementor-widget elementor-widget-text-editor\" data-id=\"37f49b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le projet est livr\u00e9. L&rsquo;int\u00e9grateur a laiss\u00e9 320 pages de documentation, organis\u00e9es par module, avec des copies d&rsquo;\u00e9cran. Six mois plus tard, plus personne ne l&rsquo;ouvre. Quand un utilisateur a une question, il appelle un key user. Quand le key user est absent, il ouvre un ticket. Quand le ticket est trait\u00e9, la r\u00e9ponse n&rsquo;est document\u00e9e nulle part \u2014 la prochaine personne avec la m\u00eame question repassera par la hotline. Bienvenue dans la documentation morte. Voici comment construire l&rsquo;inverse : une base de connaissances vivante, utile, et qui se maintient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comment b\u00e2tir une base de connaissances ERP qui vit (et qui n&rsquo;est pas un cimeti\u00e8re de docs) ? Le projet est livr\u00e9. L&rsquo;int\u00e9grateur a laiss\u00e9 320 pages de documentation, organis\u00e9es par module, avec des copies d&rsquo;\u00e9cran. Six mois plus tard, plus personne ne l&rsquo;ouvre. Quand un utilisateur a une question, il appelle un key user. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":9906,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9930","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/0c2aafc4a6ee828f15bf75045e5800fa350ef565a52c3d335cd320e665102b53?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/comments?post=9930"}],"version-history":[{"count":4,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9930\/revisions"}],"predecessor-version":[{"id":10465,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9930\/revisions\/10465"}],"up":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9906"}],"wp:attachment":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/media?parent=9930"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_tag?post=9930"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_badge?post=9930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}