{"id":9914,"date":"2026-03-27T19:26:41","date_gmt":"2026-03-27T18:26:41","guid":{"rendered":"https:\/\/arc-guides.com\/docs\/prism\/support\/organisation-du-support\/piloter-la-relation-avec-lintegrateur-tma\/"},"modified":"2026-05-31T23:08:56","modified_gmt":"2026-05-31T21:08:56","slug":"piloter-la-relation-avec-lintegrateur-tma","status":"publish","type":"docs","link":"https:\/\/arc-guides.com\/en\/docs\/prism\/support\/organisation-du-support\/piloter-la-relation-avec-lintegrateur-tma\/","title":{"rendered":"Piloter la relation avec l\u2019int\u00e9grateur \/ TMA"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9914\" class=\"elementor elementor-9914\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec766cf gratuit e-flex e-con-boxed e-con e-parent\" data-id=\"ec766cf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ce675 elementor-widget elementor-widget-heading\" data-id=\"48ce675\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Piloter la relation avec l\u2019int\u00e9grateur \/ TMA<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4c136f elementor-widget elementor-widget-text-editor\" data-id=\"d4c136f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre support interne est structur\u00e9 : SPOC, L1, L2. Mais le L3 \u2014 l&rsquo;\u00e9diteur ou la <strong>TMA<\/strong> (Tierce Maintenance Applicative) \u2014 reste le maillon le plus co\u00fbteux et le plus difficile \u00e0 piloter. Sans cadre formel, soit vous payez trop pour des prestations vagues, soit vous n&rsquo;obtenez pas la qualit\u00e9 de service n\u00e9cessaire.<\/p><p>Cette sous-\u00e9tape PRISM <strong>4.1.4<\/strong> structure la relation avec votre prestataire externe pour <strong>ma\u00eetriser co\u00fbts ET qualit\u00e9<\/strong>.<!-- notionvc: a1e929af-2db9-45fa-8e22-3d2fd17e157a --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Piloter la relation avec l\u2019int\u00e9grateur \/ TMA Votre support interne est structur\u00e9 : SPOC, L1, L2. Mais le L3 \u2014 l&rsquo;\u00e9diteur ou la TMA (Tierce Maintenance Applicative) \u2014 reste le maillon le plus co\u00fbteux et le plus difficile \u00e0 piloter. Sans cadre formel, soit vous payez trop pour des prestations vagues, soit vous n&rsquo;obtenez pas [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":9902,"menu_order":41,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9914","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/0c2aafc4a6ee828f15bf75045e5800fa350ef565a52c3d335cd320e665102b53?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/comments?post=9914"}],"version-history":[{"count":4,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9914\/revisions"}],"predecessor-version":[{"id":10441,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9914\/revisions\/10441"}],"up":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9902"}],"wp:attachment":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/media?parent=9914"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_tag?post=9914"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_badge?post=9914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}