{"id":9908,"date":"2026-03-27T19:26:18","date_gmt":"2026-03-27T18:26:18","guid":{"rendered":"https:\/\/arc-guides.com\/docs\/prism\/support\/organisation-du-support\/nommer-et-structurer-le-role-de-spoc\/"},"modified":"2026-05-31T23:08:56","modified_gmt":"2026-05-31T21:08:56","slug":"nommer-et-structurer-le-role-de-spoc","status":"publish","type":"docs","link":"https:\/\/arc-guides.com\/en\/docs\/prism\/support\/organisation-du-support\/nommer-et-structurer-le-role-de-spoc\/","title":{"rendered":"Nommer et structurer le r\u00f4le de SPOC"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9908\" class=\"elementor elementor-9908\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b08da gratuit e-flex e-con-boxed e-con e-parent\" data-id=\"24b08da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e92151c elementor-widget elementor-widget-heading\" data-id=\"e92151c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Nommer et structurer le r\u00f4le de SPOC<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c916cb elementor-widget elementor-widget-text-editor\" data-id=\"5c916cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Votre ERP est en production. Les demandes utilisateurs commencent \u00e0 arriver \u2014 par email, par t\u00e9l\u00e9phone, par Teams, par couloir. <strong>Personne ne sait qui doit r\u00e9pondre \u00e0 quoi<\/strong>. Sans <strong>SPOC<\/strong> (Single Point of Contact), votre support glisse vers le chaos en quelques semaines : tickets perdus, doublons d&rsquo;effort, contacts directs avec l&rsquo;int\u00e9grateur (qui facture), d\u00e9sengagement utilisateurs.<\/p><p>Cette sous-\u00e9tape PRISM <strong>4.1.1<\/strong> est le tout premier chantier \u00e0 lancer d\u00e8s le go-live. <strong>Avant m\u00eame<\/strong> de choisir un outil de ticketing, il faut nommer le SPOC.<\/p><p><!-- notionvc: 620be0f7-53f4-4434-8d32-27d461a6254a --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nommer et structurer le r\u00f4le de SPOC Votre ERP est en production. Les demandes utilisateurs commencent \u00e0 arriver \u2014 par email, par t\u00e9l\u00e9phone, par Teams, par couloir. Personne ne sait qui doit r\u00e9pondre \u00e0 quoi. Sans SPOC (Single Point of Contact), votre support glisse vers le chaos en quelques semaines : tickets perdus, doublons d&rsquo;effort, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":9902,"menu_order":38,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9908","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/0c2aafc4a6ee828f15bf75045e5800fa350ef565a52c3d335cd320e665102b53?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/comments?post=9908"}],"version-history":[{"count":4,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9908\/revisions"}],"predecessor-version":[{"id":10432,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9908\/revisions\/10432"}],"up":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9902"}],"wp:attachment":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/media?parent=9908"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_tag?post=9908"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_badge?post=9908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}