{"id":9890,"date":"2026-03-27T19:24:07","date_gmt":"2026-03-27T18:24:07","guid":{"rendered":"https:\/\/arc-guides.com\/docs\/prism\/implement\/preparation-go-live\/mettre-en-place-le-plan-de-support\/"},"modified":"2026-05-31T23:08:56","modified_gmt":"2026-05-31T21:08:56","slug":"mettre-en-place-le-plan-de-support","status":"publish","type":"docs","link":"https:\/\/arc-guides.com\/en\/docs\/prism\/implement\/preparation-go-live\/mettre-en-place-le-plan-de-support\/","title":{"rendered":"Mettre en place le plan de support"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9890\" class=\"elementor elementor-9890\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c203e gratuit e-flex e-con-boxed e-con e-parent\" data-id=\"f5c203e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345c102 elementor-widget elementor-widget-heading\" data-id=\"345c102\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comment \u00e9viter le chaos post go-live ? Le plan de support hypercare.<!-- notionvc: 426ffe06-cd1c-4a09-a797-4528eee0cdbc --><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b949f6f elementor-widget elementor-widget-text-editor\" data-id=\"b949f6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vendredi 18h : votre int\u00e9grateur cl\u00f4t les derniers tests. Le go-live est lundi matin. Vous avez pr\u00e9par\u00e9 la formation, valid\u00e9 les donn\u00e9es, sign\u00e9 le PV de recette. Mais une question reste sans r\u00e9ponse claire : qu&rsquo;est-ce qui se passe lundi \u00e0 9h quand 200 utilisateurs se connectent en m\u00eame temps et que les premiers bugs apparaissent ? Sans plan de support pr\u00e9-construit, c&rsquo;est le chaos. Avec un plan structur\u00e9, c&rsquo;est traversable. Voici comment construire votre plan de support hypercare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comment \u00e9viter le chaos post go-live ? Le plan de support hypercare. Vendredi 18h : votre int\u00e9grateur cl\u00f4t les derniers tests. Le go-live est lundi matin. Vous avez pr\u00e9par\u00e9 la formation, valid\u00e9 les donn\u00e9es, sign\u00e9 le PV de recette. Mais une question reste sans r\u00e9ponse claire : qu&rsquo;est-ce qui se passe lundi \u00e0 9h quand [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":9862,"menu_order":32,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-9890","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"author_avatar":"https:\/\/secure.gravatar.com\/avatar\/0c2aafc4a6ee828f15bf75045e5800fa350ef565a52c3d335cd320e665102b53?s=96&d=mm&r=g","author_name":"admin","_links":{"self":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/comments?post=9890"}],"version-history":[{"count":4,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9890\/revisions"}],"predecessor-version":[{"id":10414,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9890\/revisions\/10414"}],"up":[{"embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/docs\/9862"}],"wp:attachment":[{"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/media?parent=9890"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_tag?post=9890"},{"taxonomy":"doc_badge","embeddable":true,"href":"https:\/\/arc-guides.com\/en\/wp-json\/wp\/v2\/doc_badge?post=9890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}